1 About Right Rupee

Right Rupee provides digital loan assistance through verified lending partners. Our platform is designed to help customers access personal loan solutions in a simple, transparent, and secure manner.

• Legal Name: Right Rupee Financial Services Pvt. Ltd.
• Brand Name: Right Rupee
• Service Type: Digital loan assistance and lending support
• Official Website: www.rightrupee.com
• Official Email: info@rightrupee.com

2 Loan Cost Disclosure

As required under applicable digital lending guidelines, all loan costs are disclosed clearly before the borrower accepts any loan offer.

• Rate of Interest: 15% to 34% per annum, depending on customer profile.
• Annual Percentage Rate: Clearly disclosed before loan acceptance.
• Processing Fee: Up to 10% of sanctioned loan amount plus GST.
• Pre-closure Charges: NIL, unless otherwise stated in the agreement.
• Cheque Bounce Charges: ₹1,000 per instance.
• Penal Interest: Applicable only in case of delayed repayment.

3 Fraud Warning & Safe Borrowing Guide

Customers should remain alert against fraudsters impersonating Right Rupee through fake websites, phone calls, social media pages, or messages.

Always Do This

• Apply only through the official Right Rupee website.
• Verify all communication received from any representative.
• Read loan agreement and Key Fact Statement before signing.
• Report suspicious activity immediately to info@rightrupee.com..

Never Do This

• Never pay any advance fee before loan disbursal.
• Never share OTP, CVV, PIN, password, or Aadhaar details with anyone.
• Never download unknown apps claiming to provide Right Rupee loans.
• Never trust unofficial links sent through SMS or WhatsApp.

4 RBI Regulatory Compliance

Right Rupee follows applicable regulatory standards and works to ensure that its services remain transparent, secure, and customer friendly.

• RBI digital lending guidelines and customer protection principles
• Fair Practice Code for transparent lending communication
• KYC and AML compliance requirements
• Information Technology and data protection practices
• Grievance redressal and escalation process

5 Advertising Disclosure

All loan offers, promotional claims, interest rates, and approval messages shown on the website or advertisements are indicative and subject to verification.

• Loan amount may range from ₹5,000 to ₹1,00,000.
• APR may range from 15% to 34% per annum.
• Loan tenure may range from 3 to 12 months.
• Final approval depends on eligibility, documents, and lender assessment.
• No claim should be treated as guaranteed approval.

6 Your Rights as a Borrower

Right Rupee respects borrower rights and ensures that customers receive clear, fair, and responsible service throughout their loan journey.

• Right to receive Key Fact Statement before loan acceptance.
• Right to know all applicable charges and repayment terms.
• Right to digital documentation and transparent communication.
• Right to privacy and secure handling of personal data.
• Right to raise complaints through official grievance channels.

7 Credit Bureau Reporting

As per regulatory and lender requirements, repayment behaviour may be reported to authorised credit bureaus. Timely repayment can help improve credit discipline, while delayed repayment may negatively impact credit profile.

• Loan repayment status may be reported to credit bureaus.
• Late payments may affect credit score.
• Borrowers may request correction in case of reporting errors.

8 Grievance Redressal

For complaints, concerns, or clarification regarding disclosures, loan services, repayment, or customer support, please contact our grievance team.

If your complaint is not resolved within 30 days, you may escalate it to the RBI Ombudsman through the official RBI complaint portal.