Last updated: March 2026
Grievance Redressal
At Right Rupee, we are committed to resolving every customer concern fairly and promptly.
This Grievance Redressal Policy ensures transparency, accountability, and timely support
for all loan-related queries and complaints.
1 How to Raise a Grievance
You can raise a grievance with Right Rupee through any of the following channels:
1
Email Us
Write to grievance@rightrupee.com with your complaint details, loan reference number, and contact information.
2
Call Us
Call +91-99536 83830 Monday to Saturday, 10 AM – 6 PM, for assistance from our support team.
3
Write to Us
Send a written complaint to our registered office address with all supporting documents.
Please include in your complaint: Full name, registered mobile number, loan application/reference number, complaint details, and supporting documents.
2 Types of Complaints We Handle
You may raise a grievance for any of the following:
- Delay in loan disbursal after approval and document verification
- Incorrect deduction of processing fee or other charges
- Loan repayment not reflecting in account or loan ledger
- Errors in EMI schedule, outstanding balance, or interest calculation
- Issues with ECS / NACH mandate or auto-debit failure
- Pre-closure or loan closure not processed correctly
- NOC or No Dues Certificate not received after full repayment
- Concerns about recovery or collection practices
- Data privacy or unauthorised use of personal information
- Fraud or impersonation by third parties
- Any other service-related concern
3 Complaint Resolution Timeline
Right Rupee is committed to resolving complaints within defined timelines:
- Acknowledgement: Within 1 working day of receiving the complaint
- Interim Response: For complex matters, within 3 working days
- Final Resolution: Within 7 working days of complaint receipt
- Written Closure: Sent upon resolution with outcome details
If you are not satisfied with the resolution within 30 days, you may escalate your complaint to the RBI Ombudsman.
4 Escalation to RBI Ombudsman
If your grievance is not resolved within 30 days, or if you are not satisfied with the response,
you may escalate the complaint to the Reserve Bank of India Integrated Ombudsman Scheme.
RBI Integrated Ombudsman – Online Complaint Portal
File your complaint online at: cms.rbi.org.com
Toll-free: 14448 | Email: crpc@rbi.org.com
5 Your Rights During Recovery & Collection
Right Rupee ensures that recovery and collection activities are conducted respectfully,
lawfully, and transparently.
- You have the right to be treated with dignity and respect.
- Harassment, intimidation, or coercive behaviour is strictly prohibited.
- You have the right to receive advance notice before any recovery action.
- You may request restructuring support in case of genuine financial difficulty.
- You may file a complaint if recovery agents act improperly.
If you are facing difficulty in repayment, contact us before the due date so we can help you find a suitable arrangement.
6 Data Privacy Grievances
Under applicable data protection laws, you have the right to raise a complaint regarding
how your personal data is collected, used, stored, or shared.
- Request access to personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of data, subject to legal retention obligations
- Withdraw consent for marketing communications at any time
- File a complaint with our Grievance Officer at grievance@rightrupee.com
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