1 Definitions

In these terms, “Right Rupee”, “the Company”, “we”, “our”, and “us” all mean AGAMAN FINANCIAL SERVICES LIMITED. “Customer”, “Borrower”, and “User” mean any person who visits our website, applies for a loan, or uses any of our services.

2 Eligibility Criteria

Whether you are eligible for a loan depends on several checks, including verification, credit assessment, your documents, your income, your employment status, and the lender’s own policies.

• The applicant should usually be between 21 and 60 years old.
• Applicants need to submit valid KYC documents, such as your PAN and Aadhaar.
• We may check applicants' job and income details before approving the loan.
• We may review your credit history and your ability to repay.

3 Loan Application Process

Applicants can apply for a loan on the Right Rupee website by filling in your personal, employment, income, and bank details accurately.

• Everything you submit must be true and complete.
• You’ll need to upload the required documents online so we can verify them.
• We may update you on your application through a call, SMS, email, or WhatsApp.
• If any information is missing or wrong, your application may be delayed or rejected.

4 Loan Disbursement

We disburse your loan only after your details have been verified, your application has been approved, and you have accepted the loan terms. The approved amount is directly sent to your verified bank account.

5 Interest Rates & APR

The interest rate and APR offered depend on your profile, your credit assessment, the loan amount, the repayment period, our cost of funds, and the risks involved.

6 Fees & Charges

• We may charge a processing fee of up to 10% of your sanctioned loan amount, plus GST.
• If a repayment fails because a cheque bounces, a bounce charge may apply.
• Penal charges apply only if a repayment is made late.
• You can find every applicable charge in your loan agreement and Key Fact Statement.

7 Repayment Terms

The borrowers need to repay their loan according to the schedule shared with you when the loan is approved. Paying on time also helps keep your credit profile in good shape.

• Please pay each EMI on the due date mentioned in your agreement.
• A late payment may lead to penal charges.
• If you fail to repay, it may be reported to credit bureaus.

8 Default & Consequences

If the borowers fail to pay their dues on time, it may be treated as a default. This can lead to follow-up calls for recovery, late payment charges, a report to credit bureaus, and legal action where required.

9 Pre-Closure

Borrowers can ask to close their loan early, subject to the applicable terms. If any conditions apply to pre-closure, we’ll tell them clearly before we process your request.

10 Borrower Rights

• Borrowers have the right to see the loan terms clearly before accepting them.
• Borrowers have the right to know all fees, charges, APR, tenure, and repayment details.
• Borrowers have the right to be treated respectfully during recovery.
• Borrowers have the right to raise complaints through the official grievance channels.
• Borrowers have the right to privacy and to have their personal data handled securely.

11 Data Privacy

Customer data is collected, processed, stored, and shared in compliance with the applicable data protection laws, the privacy policy, KYC requirements, and regulatory obligations.

12 Governing Law & Jurisdiction

These Terms and Conditions follow the laws of India, and any disagreement will be settled by the courts authorised to hear it under applicable law.

13 Modification of Terms

Right Rupee may modify these Terms and Conditions from time to time. If a customer continues to use the website or services after a change is made, it will be taken as acceptance of the updated terms.

14 Grievance Redressal

If you have a complaint, a question, or a concern about these terms, our loan services, or customer support, please get in touch with our grievance team.