Right Rupee has adopted this Fair Practice Code to maintain transparency, fairness, and ethical conduct in its loan services. This policy is designed to ensure that customers receive complete information about loan products, applicable charges, repayment terms, and customer support channels before making any financial decision.
Main Objectives
- To ensure transparency and fairness in loan services, fees, and charges.
- To build customer trust through clear communication and responsible lending.
- To promote ethical, secure, and customer-friendly financial services.
Available Products
- Personal loans with short tenure and simple digital processing.
Key Commitments
- We conduct our work honestly, fairly, and transparently.
- We clearly explain product features, terms, conditions, and applicable charges.
- We address customer complaints efficiently and communicate updates promptly.
Application & Processing
- Loan applications must include all required details and documents for verification.
- Customers receive an acknowledgement after submitting the loan application.
- Sanction details clearly mention approved amount, tenure, interest rate, and charges.
- Customers receive the loan agreement and repayment schedule after approval.
Interest & Charges
All interest rates, penal charges, processing fees, and other applicable charges are disclosed clearly in the loan agreement and Key Fact Statement before final acceptance and approval.
Disbursement & Conduct
- Any changes in loan terms are communicated through official channels.
- We do not follow harassment or unethical recovery practices.
- Customer data is kept confidential and handled securely.
Grievance Redressal
Complaints may be registered via:
